Services:

Resource and Service Delivery Management

• Resource Service Desk

• Routine Incident Management

• Service Level Agreement (SLA) Management

Service Quality Management

• Problem Management

• Trend Analysis

• Root Cause Analysis

• Escalation Management

• Call Back Surveys

• Reporting

• Asset Management

• Asset Data Collection

• Asset Tagging

• Asset Tracking

• Asset Register Integration

People Counting Solutions

• Please visit the Website below for more Information

       

Project Management

• Hardware Roll-Out Projects (Large & Small)

• Software Roll-Out Projects (Large & Small)

• Site Preparation Projects (Remote & Local)

Added Value Services

• Single Point of Contact

• Warehousing at Strategic Points throughout the Country

• Logistics Surrounding Parts and Service Management

• Data Destruction (Destroy data on Hard Drives)

• Account Management

Hardware Services 

• Servers, Workstations, Printers etc. Uptime Management Countrywide

• Communications, including LAN Connectivity & Equipment uptime     Management 

• Warranty Performance & Management

• Staging (Prepare for Installation) Services (Configuration Centre)

Ad Hoc Services

• As a company with a national footprint of resources and an innovative approach to doing business, we are able to develop solutions for your technical support and implementation requirements. Talk to us and let us tailor a solution that fits your needs, to make your business more efficient and profitable